1. Introduction
This Refund & Listing Policy (“Policy”) governs all payments, listing activations, subscription services, promotional upgrades, and related digital services provided by BuildPartnersHub (“we”, “our”, “us”, or “the Platform”). It applies to all users, including Vendors, Advertisers, and Businesses who purchase or subscribe to any paid services on www.buildpartnershub.com.
BuildPartnersHub is a digital business directory and marketplace designed to connect construction industry professionals, including manufacturers, exporters, suppliers, contractors, and service providers with global buyers. Our services primarily involve digital visibility, listing promotion, and lead-generation tools rather than physical goods.
By purchasing any listing or paid service on the Platform, you acknowledge and agree to this Policy in full. If you do not agree, you must refrain from purchasing or using paid services.
2. Nature of Services
All services offered by BuildPartnersHub are digital and non-tangible, including:
- Business directory listings
- Premium profile upgrades
- Featured category placements
- Banner advertisements
- Lead visibility enhancements
- Promotional campaigns
- Verified badge services (where applicable)
These services are activated electronically and provide visibility within the Platform ecosystem. They do not involve physical delivery of goods.
3. Listing Activation Policy
3.1 Activation Timeline
Once payment is successfully completed and listing information is submitted, activation typically occurs within a reasonable processing time. However, timelines may vary depending on:
- Content verification requirements
- Category review processes
- Platform workload
- Completeness of submitted information
3.2 Approval Rights
BuildPartnersHub reserves full discretion to:
- Approve or reject any listing
- Request additional documentation or clarification
- Modify listing presentation for consistency
- Delay publication until compliance requirements are met
A listing is considered active only once it is visible on the Platform.
4. Refund Policy (General Rule)
Due to the digital and immediate-access nature of our services, all payments are generally non-refundable once a service has been activated, initiated, or made available.
This includes:
- Premium listings
- Featured placements
- Subscription plans
- Advertising services
- Promotional upgrades
- Lead generation packages
By purchasing, you agree that you are paying for digital exposure and platform services, not guaranteed results such as sales, inquiries, or business deals.
5. Non-Refundable Cases
Refunds will NOT be issued under the following circumstances:
5.1 Change of Mind
If a user decides they no longer want the service after purchase.
5.2 Lack of Results
We do not guarantee:
- Leads
- Sales
- Buyer inquiries
- Business conversions
Lack of performance does not qualify for refunds.
5.3 Incorrect Expectations
If users misunderstood service scope or outcomes.
5.4 Partial Use
If the service was partially used or accessed.
5.5 Account Suspension
If accounts are suspended due to violation of Terms or policies.
6. Eligible Refund Cases
Refunds may ONLY be considered under limited circumstances, including:
6.1 Duplicate Payment
If a user is charged more than once for the same service.
6.2 Technical Failure
If a paid listing service was not activated due to verified technical errors on our side.
6.3 Non-Delivery of Service
If the purchased service was not delivered and cannot be fulfilled.
All refund requests are subject to investigation and approval.
7. Refund Request Procedure
To request a refund, users must:
- Email help@buildpartnershub.com
- Provide full payment details (transaction ID, date, amount)
- Include account and listing information
- Clearly explain the issue
Processing Time
- Review period: 5–14 business days
- Additional verification may be required
- Approved refunds may take additional time to reflect depending on payment provider
We reserve the right to request additional documentation before making a decision.
8. Listing Modification Policy
Users may request modifications to listings, including:
- Updating product descriptions
- Changing pricing information
- Uploading new images
- Editing company details
However:
- Major structural changes may require review
- We may reject content that violates platform guidelines
- Misleading or false updates may lead to suspension
BuildPartnersHub is not responsible for errors submitted by users.
9. Listing Removal Policy
We reserve the right to remove or suspend listings at any time for:
- Policy violations
- Fraudulent or misleading information
- Copyright or trademark infringement
- User complaints or disputes
- Legal or regulatory requirements
- Security concerns
No refund will be issued if removal occurs due to user violation.
10. Subscription and Renewal Policy
For recurring services:
- Subscriptions may renew automatically unless canceled
- Users are responsible for managing renewals
- No partial refunds are provided for unused time
- Cancellation stops future billing but not past charges
Users must cancel before the renewal date to avoid charges.
11. Promotional and Featured Services
Featured listings, banner ads, and promotional boosts:
- Are time-bound services
- Do not guarantee business outcomes
- Are non-transferable
- Cannot be paused or extended once activated
Once a promotional period begins, it is considered fully delivered.
12. Fraud Prevention and Abuse
BuildPartnersHub reserves the right to deny refunds if we suspect:
- Fraudulent transactions
- Chargeback abuse
- Misuse of refund system
- Fake claims or misleading complaints
- Multiple refund attempts from same user
We may also suspend accounts involved in such activity.
13. Chargebacks
Users agree not to initiate chargebacks without first contacting BuildPartnersHub.
If a chargeback is filed:
- The account may be suspended
- Access to services may be revoked
- Additional verification may be required
- Legal action may be taken in cases of abuse
14. Service Availability
We aim to ensure continuous platform availability but do not guarantee uninterrupted access.
Temporary downtime due to:
- Maintenance
- Server issues
- Updates
- External disruptions
does not qualify for refunds or compensation.
15. Limitation of Responsibility
BuildPartnersHub is not responsible for:
- Business outcomes or revenue losses
- Vendor performance or buyer interactions
- Third-party service failures
- External payment processing delays
- Misinterpretation of service benefits
All services are provided on an “as is” basis.
16. Policy Updates
We may modify this Policy at any time to reflect:
- Operational changes
- Legal updates
- Service improvements
- Pricing structure changes
Continued use of the Platform after updates constitutes acceptance of the revised Policy.